Customer Profile
Klamath Health Partnerships provides accessible, culturally sensitive, affordable, quality-driven, responsive, patient-centered health services to the community, with an emphasis on those who need it most. These underserved populations typically include individuals from low-income families, the elderly, disabled, children, mentally ill, developmentally disabled,immigrants, the working poor, and those unable to work. Klamath Health Partnership is the second largest medical provider in the region, offering residents access to culturally appropriate, high quality, and affordable primary and preventive health care from a network of local clinics.
Customer Pain Points
Klamath Health’s on-premise infrastructure and data center are on an active fault line, so secure backup and disaster recovery was a primary concern. They also wanted to migrate their EHR and other data to AWS, using Tableau Cloud for business intelligence and analytics. Their managed services provider, who had begun the planning process for a migration, was removed and they were left understaffed and questioning their plan. Additional factors included:
- Legacy software and infrastructure
- Data retention standards
- Structured file share permissions
- Antivirus, malware protection, anti-phishing
- Data auditing
- Security
- HIPAA compliance
Cloudtech Solution:
Cloudtech began the engagement with a one-day workshop to capture the desired technical and business outcomes.Importantly, Klamath Health leaders were present and active to provide a holistic view of what the organization needed and wanted from their architecture. Based on the identified goals, Cloudtech proposed technical solution options and, together with Klamath Health, prioritized the work required and created a detailed roadmap.
Following the roadmap, the Cloudtech team built an AWS presence, comprising Organizational, Security, Infrastructure, and Workload OUs managed through AWS Organizations.
Beyond account creation and AWS Control Tower implementation, the heavy lifting of the engagement was the data migration and hydration of the Klamath Health data lake housed on S3. To accomplish the requirements of a hybrid system with file share capability and multiple data sources of both structured and unstructured data, the team used Amazon S3 File Gateway, AWS Site to Site VPN, AWS Storage Gateway, and Amazon S3.
Throughout the engagement, Cloudtech provided continuous knowledge share and extensive hands-on training and advisory services to the Klamath Health team, instilling confidence to operate the solution going forward.
Customer Outcome
With this solution in place, Klamath Health has a HIPAA-compliant, resilient data lake to house their EHR data as well as otherbusiness-critical datasets. They also have a structured data lifecycle and a highly available data store to ensure the securityand integrity of their patient and physician data as well as a backup policy that meets their RPO and RTO requirements. Withthe balance of the cost savings of the removal of their managed services provider and the dialed in TCO of their new solution,Klamath Health is saving 77% on their infrastructure costsYoY. On top of that, Cloudtech has trained their team to be fullycapable of maintaining and growing their infrastructure as their patient base grows and their organization expands.
Solution Architecture Diagram
AWS Services Used:
- AWS Control Tower
- AWS IAM Identity Center
- AWS Cost Explorer
- Cost & Usage Report
- AWS Organizations
- AWS Directory Service
- Amazon CloudWatch
- AWS CloudTrail
- AWS Config
- AWS Key Management Service
- AWS Security Hub
- Amazon Macie
- Amazon S3 File Gateway
- AWS Site to Site VPN
- AWS Storage Gateway
- Amazon S3
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