Inbound Call Automation
Cloudtech designs AI voice agents that answer routine inbound calls, identify caller intent, complete workflows, and reduce pressure on internal teams while preserving human escalation when needed.
Cloudtech builds AWS-powered AI voice agents that answer inbound calls, schedule appointments, verify identity, confirm insurance, route callers, and complete routine workflows without adding headcount. Designed for SMBs in healthcare, financial services, manufacturing, and other operationally intensive industries, each deployment is built in your AWS environment with secure handoff to human agents when automation confidence drops.
AWS-built AI voice automation for inbound calls, scheduling, intake, routing, escalation, and compliant customer workflows.
Cloudtech designs AI voice agents that answer routine inbound calls, identify caller intent, complete workflows, and reduce pressure on internal teams while preserving human escalation when needed.
AI voice agents can book appointments, collect patient or customer intake details, verify identity, and confirm required information through structured, voice-based workflows built on AWS.
When a conversation becomes complex, uncertain, or sensitive, the agent transfers callers to a human in under two seconds with the full context preserved.
For healthcare and other regulated industries, Cloudtech designs deployments with access controls, audit logging, and HIPAA-compliant architecture where required.
Agents are built with your business logic, knowledge sources, and operational rules, helping responses stay relevant, accurate, and aligned with your workflows.
Cloudtech builds voice AI in your AWS environment using Amazon Connect, Amazon Transcribe, and Amazon Bedrock for secure, scalable automation ownership.
Cloudtech starts by mapping your inbound call types, business rules, escalation triggers, and compliance requirements. This creates a clear automation plan around real operational needs, from appointment scheduling to identity verification and patient intake.
See how Cloudtech helps growing businesses modernize operations with secure, AWS-powered automation.
"Professional, dedicated, and customer-focused. Working with Cloudtech is an honor, and we highly recommend their expertise."
"Working with Cloudtech was a pleasure,their thorough assessment, clear insights, and actionable recommendations showcased dedication and expertise."
"The workshop provided was incredibly helpful to our organization and started some conversations that needed to happen. Everyone found it very helpful and worthwhile."
"Their serverless assessment was very comprehensive and well-designed. It showed us that overall we made the right design decisions, but did offer some suggestions for places we can improve."
"Cloudtech expertly migrated our data to an AWS Data Lake in just two months, streamlining information for better decision-making. Their phenomenal team simplified the process, collaborated seamlessly, and provided thorough training to ensure we were fully equipped to manage the new system."
"I really enjoyed working with the Cloudtech team. It was clear they took a great deal of time to consider the findings from both the assessment and discovery phases of our engagement. I'm very appreciative of the Cloudtech team's hard work and dedication, and look forward to working with them..."
"After 7 months with Cloudtech, their expertise, efficiency, and insights have been invaluable. Their workshops, assessments, and quick turnaround enhanced our product. A team we highly recommend."
"Professional, dedicated, and customer-focused. Working with Cloudtech is an honor, and we highly recommend their expertise."
"Working with Cloudtech was a pleasure,their thorough assessment, clear insights, and actionable recommendations showcased dedication and expertise."
"The workshop provided was incredibly helpful to our organization and started some conversations that needed to happen. Everyone found it very helpful and worthwhile."
"Their serverless assessment was very comprehensive and well-designed. It showed us that overall we made the right design decisions, but did offer some suggestions for places we can improve."
"Cloudtech expertly migrated our data to an AWS Data Lake in just two months, streamlining information for better decision-making. Their phenomenal team simplified the process, collaborated seamlessly, and provided thorough training to ensure we were fully equipped to manage the new system."
"I really enjoyed working with the Cloudtech team. It was clear they took a great deal of time to consider the findings from both the assessment and discovery phases of our engagement. I'm very appreciative of the Cloudtech team's hard work and dedication, and look forward to working with them..."
"After 7 months with Cloudtech, their expertise, efficiency, and insights have been invaluable. Their workshops, assessments, and quick turnaround enhanced our product. A team we highly recommend."
"Professional, dedicated, and customer-focused. Working with Cloudtech is an honor, and we highly recommend their expertise."
"Working with Cloudtech was a pleasure,their thorough assessment, clear insights, and actionable recommendations showcased dedication and expertise."
"The workshop provided was incredibly helpful to our organization and started some conversations that needed to happen. Everyone found it very helpful and worthwhile."
"Their serverless assessment was very comprehensive and well-designed. It showed us that overall we made the right design decisions, but did offer some suggestions for places we can improve."
"Cloudtech expertly migrated our data to an AWS Data Lake in just two months, streamlining information for better decision-making. Their phenomenal team simplified the process, collaborated seamlessly, and provided thorough training to ensure we were fully equipped to manage the new system."
"I really enjoyed working with the Cloudtech team. It was clear they took a great deal of time to consider the findings from both the assessment and discovery phases of our engagement. I'm very appreciative of the Cloudtech team's hard work and dedication, and look forward to working with them..."
"After 7 months with Cloudtech, their expertise, efficiency, and insights have been invaluable. Their workshops, assessments, and quick turnaround enhanced our product. A team we highly recommend."
Cloudtech combines AWS depth, AI implementation skill, and a practical SMB-focused delivery model.
Built by AWS-certified experts using proven cloud architecture, security, and AI implementation practices.
Routine voice workflows are designed for automation while preserving fast human escalation when needed.
Voice agents are built in your AWS environment to support ownership, access control, and auditability.
Cloudtech works as an extension of your team, aligning automation with real business operations.
Meet the AWS-certified experts behind Cloudtech’s AI solutions.
CEO
Kamran Adil serves as CEO of Cloudtech, the New York City-based AWS consulting firm he helped build into a trusted partner for small and medium-sized businesses across the United States. Since the company's founding in 2022, Kamran's operational excellence and client-focused leadership have been central to Cloudtech's growth and reputation for delivering enterprise-level cloud solutions without the enterprise price tag. He champions a Human-First Consulting philosophy, ensuring every engagement is treated as a true partnership. Kamran's commitment to accountability, integrity, and measurable outcomes continues to drive client success stories across industries including healthcare, financial services, and manufacturing, establishing Cloudtech as a new standard in AWS consulting.
Co-Founder & Technology Advisor
BK Bhate is a Co-Founder and Technology Advisor at Cloudtech, bringing deep strategic and technical insight to the firm's mission of modernizing cloud infrastructure for businesses across the United States. Since co-founding Cloudtech in 2022, BK has played a pivotal role in shaping the company's technology direction and its reputation as a boutique AWS consulting partner. Rooted in the company's core values of integrity, innovation, and accountability, BK's advisory contributions help ensure Cloudtech's solutions remain cutting-edge, cost-effective, and aligned with the evolving needs of small and medium-sized businesses. His expertise supports the team in delivering pre-packaged cloud solutions with speed, precision, and a human-first approach.
Vice President of Engineering
Jeremy Schultz is the Vice President of Engineering at Cloudtech, where he leads the development and delivery of cloud and data solutions for clients across the United States. With over 10 years of experience spanning the technology, gaming, and automotive industries, Jeremy brings a broad and seasoned perspective to every engagement. A former AWS professional and alumnus of Cox Automotive, he combines real-world cloud expertise with academic experience as a faculty member at Norwich University. Jeremy's leadership ensures Cloudtech's engineering teams deliver innovative, scalable, and secure AWS solutions with the speed and efficiency that clients depend on, consistently upholding the company's commitment to frugal innovation and measurable business impact.
Co-Founder & CTO
Siddarth Gawshinde is a Co-Founder and Chief Technology Officer at Cloudtech, the New York City-based AWS consulting firm dedicated to empowering small and medium-sized businesses through innovative cloud solutions. Since co-founding Cloudtech in 2022, Siddarth has been instrumental in defining the company's technical vision and ensuring its solutions meet the highest standards of performance, security, and cost-efficiency. As CTO, he oversees the architecture and execution of Cloudtech's pre-packaged and custom AWS offerings, guiding a team of AWS-certified cloud architects, data engineers, and DevOps professionals. Siddarth's leadership reflects Cloudtech's core values of integrity, accountability, and human-first consulting, helping clients across industries achieve rapid, meaningful cloud transformation.
Principal Solutions Architect
Joe Miligan is a Principal Solutions Architect at Cloudtech, bringing over 25 years of experience in software development, IT operations, and AWS cloud infrastructure to the team. Known for his deep expertise in security, resiliency, and cloud cost optimization, Joe has advised industry leaders including Capital One, Cisco, and Bristol Myers Squibb. His hands-on experience with complex enterprise environments makes him a trusted advisor for Cloudtech's clients seeking to modernize their AWS infrastructure without compromising security or peace of mind. Joe's methodical approach and strategic insight embody Cloudtech's commitment to delivering enterprise-grade solutions with a human-first mindset, helping businesses across financial services, healthcare, and beyond achieve lasting operational improvements.
Senior Technical Program Manager
Sarah Karandy is a Senior Technical Program Manager at Cloudtech, where she brings over 15 years of expertise in cloud strategy, agile coaching, and large-scale technology program delivery. A proven leader in driving efficiency and performance, Sarah played a key role in launching top U.S. auto dealership platforms at Dealer.com, achieving a 50% reduction in software bugs and a 70% increase in delivery speed. At Cloudtech, she applies her agile methodologies and strategic program management skills to ensure client engagements are delivered on time, on budget, and with measurable impact. Sarah's commitment to clear communication and continuous improvement reflects Cloudtech's human-first values and its mission to modernize cloud infrastructure for businesses across the United States.
Cloudtech builds AI voice agents on AWS using services such as Amazon Connect, Amazon Transcribe, and Amazon Bedrock. The agent can answer inbound calls, understand caller intent, complete defined workflows, and route calls when needed. It is designed around your business rules, data, and escalation paths rather than a generic script or off-the-shelf phone bot.
Get practical answers from Cloudtech’s AWS-certified AI team.
Verified AWS partnership supporting technical capability and outcomes.
Certified cloud specialists designing secure AWS architectures.
Recognition for specialized AWS service delivery capability.
Share your call workflow, compliance needs, and automation goals. Cloudtech will help define the right AWS-built voice agent approach.
For immediate assistance, feel free to give us a direct call at (332) 222 7090. You can also send us a quick email at connect@cloudtech.com.
For immediate assistance, feel free to give us a direct call at (332) 222 7090. You can also send us a quick email at connect@cloudtech.com.