Inbound Voice Automation
Automate high-volume inbound calls with AI voice agents that understand spoken requests, complete routine workflows, and keep customer support available without increasing call center workload.
Cloudtech builds AWS-powered AI voice agents for e-commerce teams that need faster customer support without adding call center overhead. From order questions and call routing to secure identity checks and smooth human handoff, our solutions automate routine phone interactions while keeping your data inside your AWS environment and your customers connected to the right help.
Purpose-built voice automation services for e-commerce support teams using secure, scalable AWS infrastructure.
Automate high-volume inbound calls with AI voice agents that understand spoken requests, complete routine workflows, and keep customer support available without increasing call center workload.
Help shoppers get quick answers about orders, account details, and common service questions through secure voice workflows connected to your business systems and knowledge sources.
Route complex issues, return requests, or low-confidence conversations to human agents in under two seconds, with full context passed across for a smoother customer experience.
Cloudtech reviews your call volume, customer journeys, support scripts, escalation points, and existing e-commerce systems. This identifies which phone workflows are most valuable to automate first and where human support should remain involved.
Cloudtech supports growing teams across healthcare, financial services, manufacturing, SaaS, retail, and logistics.
"Professional, dedicated, and customer-focused. Working with Cloudtech is an honor, and we highly recommend their expertise."
"Working with Cloudtech was a pleasure,their thorough assessment, clear insights, and actionable recommendations showcased dedication and expertise."
"The workshop provided was incredibly helpful to our organization and started some conversations that needed to happen. Everyone found it very helpful and worthwhile."
"We have been working with Cloudtech for over 7 months and have been impressed with their quality work and quick turnaround. They are an extremely thoughtful team, which combined with their experience, leads them to suggest features that make our product better. I enjoy working with them and would happily..."
"After 7 months with Cloudtech, their expertise, efficiency, and insights have been invaluable. Their workshops, assessments, and quick turnaround enhanced our product. A team we highly recommend."
"Professional, dedicated, and customer-focused. Working with Cloudtech is an honor, and we highly recommend their expertise."
"Working with Cloudtech was a pleasure,their thorough assessment, clear insights, and actionable recommendations showcased dedication and expertise."
"The workshop provided was incredibly helpful to our organization and started some conversations that needed to happen. Everyone found it very helpful and worthwhile."
"We have been working with Cloudtech for over 7 months and have been impressed with their quality work and quick turnaround. They are an extremely thoughtful team, which combined with their experience, leads them to suggest features that make our product better. I enjoy working with them and would happily..."
"After 7 months with Cloudtech, their expertise, efficiency, and insights have been invaluable. Their workshops, assessments, and quick turnaround enhanced our product. A team we highly recommend."
"Professional, dedicated, and customer-focused. Working with Cloudtech is an honor, and we highly recommend their expertise."
"Working with Cloudtech was a pleasure,their thorough assessment, clear insights, and actionable recommendations showcased dedication and expertise."
"The workshop provided was incredibly helpful to our organization and started some conversations that needed to happen. Everyone found it very helpful and worthwhile."
"We have been working with Cloudtech for over 7 months and have been impressed with their quality work and quick turnaround. They are an extremely thoughtful team, which combined with their experience, leads them to suggest features that make our product better. I enjoy working with them and would happily..."
"After 7 months with Cloudtech, their expertise, efficiency, and insights have been invaluable. Their workshops, assessments, and quick turnaround enhanced our product. A team we highly recommend."
Cloudtech combines AWS depth, practical AI delivery, and a human-first consulting model.
Cloudtech is an AWS Partner with certified experts across architecture, data, and DevOps.
Solutions are built inside your AWS environment, keeping ownership, controls, and visibility with you.
Pre-packaged cloud solutions help e-commerce teams launch automation in weeks, not months.
A human-first consulting model keeps strategy, implementation, and measurable outcomes aligned with your team.
Meet the experts behind Cloudtech’s AWS AI solutions.
CEO
Kamran Adil serves as CEO of Cloudtech, the New York City-based AWS consulting firm he helped build into a trusted partner for small and medium-sized businesses across the United States. Since the company's founding in 2022, Kamran's operational excellence and client-focused leadership have been central to Cloudtech's growth and reputation for delivering enterprise-level cloud solutions without the enterprise price tag. He champions a Human-First Consulting philosophy, ensuring every engagement is treated as a true partnership. Kamran's commitment to accountability, integrity, and measurable outcomes continues to drive client success stories across industries including healthcare, financial services, and manufacturing, establishing Cloudtech as a new standard in AWS consulting.
Co-Founder & Technology Advisor
BK Bhate is a Co-Founder and Technology Advisor at Cloudtech, bringing deep strategic and technical insight to the firm's mission of modernizing cloud infrastructure for businesses across the United States. Since co-founding Cloudtech in 2022, BK has played a pivotal role in shaping the company's technology direction and its reputation as a boutique AWS consulting partner. Rooted in the company's core values of integrity, innovation, and accountability, BK's advisory contributions help ensure Cloudtech's solutions remain cutting-edge, cost-effective, and aligned with the evolving needs of small and medium-sized businesses. His expertise supports the team in delivering pre-packaged cloud solutions with speed, precision, and a human-first approach.
Vice President of Engineering
Jeremy Schultz is the Vice President of Engineering at Cloudtech, where he leads the development and delivery of cloud and data solutions for clients across the United States. With over 10 years of experience spanning the technology, gaming, and automotive industries, Jeremy brings a broad and seasoned perspective to every engagement. A former AWS professional and alumnus of Cox Automotive, he combines real-world cloud expertise with academic experience as a faculty member at Norwich University. Jeremy's leadership ensures Cloudtech's engineering teams deliver innovative, scalable, and secure AWS solutions with the speed and efficiency that clients depend on, consistently upholding the company's commitment to frugal innovation and measurable business impact.
Co-Founder & CTO
Siddarth Gawshinde is a Co-Founder and Chief Technology Officer at Cloudtech, the New York City-based AWS consulting firm dedicated to empowering small and medium-sized businesses through innovative cloud solutions. Since co-founding Cloudtech in 2022, Siddarth has been instrumental in defining the company's technical vision and ensuring its solutions meet the highest standards of performance, security, and cost-efficiency. As CTO, he oversees the architecture and execution of Cloudtech's pre-packaged and custom AWS offerings, guiding a team of AWS-certified cloud architects, data engineers, and DevOps professionals. Siddarth's leadership reflects Cloudtech's core values of integrity, accountability, and human-first consulting, helping clients across industries achieve rapid, meaningful cloud transformation.
Principal Solutions Architect
Joe Miligan is a Principal Solutions Architect at Cloudtech, bringing over 25 years of experience in software development, IT operations, and AWS cloud infrastructure to the team. Known for his deep expertise in security, resiliency, and cloud cost optimization, Joe has advised industry leaders including Capital One, Cisco, and Bristol Myers Squibb. His hands-on experience with complex enterprise environments makes him a trusted advisor for Cloudtech's clients seeking to modernize their AWS infrastructure without compromising security or peace of mind. Joe's methodical approach and strategic insight embody Cloudtech's commitment to delivering enterprise-grade solutions with a human-first mindset, helping businesses across financial services, healthcare, and beyond achieve lasting operational improvements.
Senior Technical Program Manager
Sarah Karandy is a Senior Technical Program Manager at Cloudtech, where she brings over 15 years of expertise in cloud strategy, agile coaching, and large-scale technology program delivery. A proven leader in driving efficiency and performance, Sarah played a key role in launching top U.S. auto dealership platforms at Dealer.com, achieving a 50% reduction in software bugs and a 70% increase in delivery speed. At Cloudtech, she applies her agile methodologies and strategic program management skills to ensure client engagements are delivered on time, on budget, and with measurable impact. Sarah's commitment to clear communication and continuous improvement reflects Cloudtech's human-first values and its mission to modernize cloud infrastructure for businesses across the United States.
An AI voice agent is a phone-based automation system that understands customer speech, answers questions, completes routine workflows, and routes calls when needed. For e-commerce, it can support common interactions like order questions, customer verification, return requests, and escalation. Cloudtech builds these agents on AWS using services such as Amazon Connect, Amazon Transcribe, and Amazon Bedrock.
Speak with Cloudtech about your workflows, systems, and automation goals.
AWS-verified partner status for technical capability.
Certified specialists in AWS architecture and delivery.
Recognition for proven AWS service delivery expertise.
Tell us about your customer support workflows, current systems, and automation goals. Cloudtech will help identify where an AI voice agent can create measurable impact.
For immediate assistance, feel free to give us a direct call at (332) 222 7090. You can also send us a quick email at connect@cloudtech.com.
For immediate assistance, feel free to give us a direct call at (332) 222 7090. You can also send us a quick email at connect@cloudtech.com.